Customer ServiceFAQOrderingWill my shipment arrive in a plain box with no labeling? Is my credit card information secure? Can I buy your products in my favorite drug or grocery store? Products & ScienceWhere are your products manufactured? How are your products different from other leading brands? The CompanyHow long have you been in business? AnswersWhat are my shipping options?At this time standard shipping is by USPS First Class or Priority 2-3 days. Will my shipment arrive in a plain box with no labeling?Yes, our packaging is very discreet -- just a plain brown box with a return label from DreamBrands Inc. What's your privacy policy?We will never sell or otherwise provide any of your information to any other party. Is my credit card information secure?Absolutely. Your credit card information is protected with a secure SSL Certificate that encrypts your transactions with industry-standard secure socket layer (SSL) technology. Both your credit card information and personal information are protected. Can I buy your products in my favorite drug or grocery store?Please contact us to see if we have our products in your area. What is your return policy?We offer a 60 day risk free money back guarantee. If for any reason you are not satisfied with any of our products within 60 days, please send unused product with invoice number to: Are these products safe?Purified water, carrageenan and other natural ingredients make our lubricants safe and effective. The Natural Personal Lubricant product and the [G] Stimulating Lubricant product were developed, tested and manufactured following Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP). All product labeling follow cosmetic regulations 21 CFR 701. All ingredients in these products are approved for use in cosmetic and medical device products. And most ingredients are also GRAS (Generally Recognized as Safe) which are FDA-approved ingredients safe enough for use in food. Oceanus™ finished product testing included the following: Microbial challenge testing (preservation effectiveness), skin irritation testing, latex compatibility testing and cytotoxicity testing. Cytotoxicity is a study that uses human cells in determining whether or not a formula/ingredient does damage to cells. Our formula was found to be non-toxic. Where are your products manufactured?All of our products are manufactured under Good Laboratory Practices (GLP) and Good Manufacturing Practices (GMP) in our Phoenix, Arizona, USA production plant. How are your products different from other leading brands?We develop all of our products with health as the #1 priority to improve quality of life. Who is Oceanus?You can learn more about our company and our executives here. How long have you been in business?The Oceanus team has 150 years of collective experience developing products for major consumer products manufacturers including Wrigley, Proctor & Gamble, Dial, Nabisco, and PepsiCo to name a few. Carrageenan has been available at major retailers since June 2006, and research for Carrageenan took over 3 years before it was launched to the market. How can I contact you?For help placing an order, please contact us at (888) 300-9181 or cs@oceanussensuals.com |
![]() |